Warranty
Coverage that outlasts the first summer
We stand behind the hang, the seals, and the hardware adjustments — and we keep a file so the next visit is not a stranger’s guess.
What we cover
- Workmanship on installation for five years from handover
- Seal failures attributable to our detailing (not third-party damage)
- Hardware adjustment visits for binding sashes within the cover period
- Replacement of defective rollers or hinges we supplied, when used normally
What sits outside
- Glass breakage from impact, misuse, or building movement after handover
- Damage from improper cleaning chemicals or forced tracks
- Alterations by other contractors that disturb our seals or fixings
- Manufacturer defects beyond the supplier’s own written terms — we help you claim
Aftercare
Seasonal checks keep dust from winning
Once a year we recommend a quick track clean and hinge check — especially after the dusty spring winds. Book it through the desk; priority goes to jobs we installed.
Keep your handover sheet and job reference. When you call +20 109 617 1111, that number gets you to someone who already knows your elevations.
How to raise a claim
Email [email protected] with photos of the issue, your address, and the approximate install date. We aim to acknowledge within two business days and schedule an inspection when needed.