Legal
Privacy Policy
How Quick EG Pass handles personal information submitted through quick-eg-pass.lol and our Nasr City desk.
1. Information we collect
We collect information you provide when you request a measure, send an enquiry, or book aftercare: name, phone number, email address, project address, and the content of your message. If you visit our workshop desk, we may record appointment notes related to your openings.
Technical data may include IP address, browser type, and pages viewed when you use our website, depending on your cookie choices. See our Cookie Policy.
2. Why we use it
- To respond to enquiries and schedule site measures
- To prepare quotes, contracts, and installation plans
- To provide warranty and aftercare services
- To improve site performance and understand which pages help visitors (if analytics cookies are accepted)
- To comply with legal or accounting obligations in Egypt
3. Legal bases
We process personal data because it is necessary to take steps at your request before a contract, to perform a contract for window services, to pursue our legitimate interest in operating a secure website, or where you have given consent (for example, optional analytics cookies).
4. Sharing
We do not sell personal data. We may share limited information with fabricators, glass suppliers, or logistics partners solely to fulfil your project, and with professional advisors or authorities when required by law. Any processors we use are instructed to protect your information.
5. Retention
Enquiry records are kept while a project is active and for a reasonable period afterward for warranty support — typically up to seven years for invoicing and workmanship records, unless a longer period is required by law.
6. Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or alteration. No method of transmission over the internet is perfectly secure; please use strong passwords on your own email accounts when corresponding with us.
7. Your rights
Subject to applicable Egyptian law, you may request access to, correction of, or deletion of personal data we hold, or object to certain processing. Contact [email protected]. You may also lodge a complaint with a competent authority where available.
8. Children
Our services are directed at adults arranging building works. We do not knowingly collect personal data from children.
9. Changes
We may update this policy to reflect operational or legal changes. The “Last updated” date at the top will change when we do. Continued use of the site after updates constitutes notice of the revised policy.
10. Contact
Questions about privacy: Quick EG Pass, 38CV+2FW, Makrem Ebeid Ext, Masaken Al Mohandesin, Nasr City, Cairo Governorate 4451502, Egypt · [email protected] · +20 109 617 1111